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Postpartum Care Center

The Let Us Know program is a partnership between Keystone First and the provider community to collaborate in the engagement and management of our members.

If you have a hard to reach member or a member who needs help in getting to her postpartum visit, let us know. Our dedicated Rapid Response and Outreach team will help.

You can report any barrier a member may experience in effort to get proper postpartum care (language barriers, lack of transportation to appointments, etc.) to us through the Let Us Know program. Our Rapid Response and Outreach team may then lend a hand to both your office staff and the member. We want to engage your members in their healthcare and provide clinical resources for you in their care management.

Call 1-800-573-4100 from 8 a.m. – 6:30 p.m.

Fax a member intervention request form (PDF) to 1-800-647-5627.

For immediate outreach please fax the Obstetrical Needs Assessment Form (ONAF) for all pregnant members.