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To our providers and their staff: Thank you for your dedication, bravery, and commitment to the care of our members during this difficult time.

Coronavirus (COVID-19)

March 13, 2020: Important information for providers regarding COVID-19.

The CDC is closely monitoring the outbreak of a respiratory disease caused by a new coronavirus that was first detected in Wuhan City, Hubei Province, China, and continues to spread. On February 11, 2020, the World Health Organization named the disease Coronavirus Disease 2019 (abbreviated “COVID-19”). You can find more details and resources below.

CDC information and alerts

Telemedicine care for coronavirus (COVID-19) (PDF)

Coronavirus (COVID-19) ICD-10-CM coding guidelines from CDC (PDF)

LabCorp COVID-19 testing information and instructions

Keystone First COVID-19 provider announcement (PDF)

Coronavirus (COVID-19) Account Executive notice (PDF)

Because of our concerns about the coronavirus disease (COVID-19), Keystone First is canceling member events. Please see the member website for further details.

Looking for Keystone First Community HealthChoices (CHC)?

Learn more about what the plan offers.

Let's improve health outcomes for members with diabetes.

Diabetes remains a leading cause of death in the United States, with total direct and indirect medical costs estimated at $245 billion, according to the American Diabetes Association (ADA). The ADA reports that an increased number of cases are reported every year.

Learn more about our diabetes programs

Healthy Families, Safe Communities - Keystone First Putting Safety First

We invite you to partner with Keystone First and join us in making a long-term commitment to being anti-violence advocates. We are launching Healthy Families, Safe Communities, an education campaign including materials and resources for both members and providers.

This program will address many issues, including gun safety, dating safety, and prescription medicine abuse.

Healthy Families, Safe Communities

Let Us Know

Learn about our program developed to assist your practice in engaging and managing the healthcare needs of chronically ill Keystone First members. 

Contact us

Provider Services
Email (for providers only)
Contact account executive (PDF)
Contact dental account executive (PDF)

If the provider directory is not available, please contact Provider Services at 1-800-521-6007.