Getting Care

Thank you for choosing Keystone First. These resources will help you find your way to care. If you can’t find what you need, you can refer to the member handbook. You can also call 1-800-521-6860 (TTY 1-800-684-5505) to talk to a Member Services representative 24 hours a day, 7 days a week. 

To get started:

• Make sure you have your ID card.
• Choose your primary care practitioner (PCP).
• Important numbers

You can also get information in other languages and formats.

When you are sick

• Getting care when you are sick
• Getting care in an emergency
• Getting care when you are away from home
• Your medicines
• Leaving the hospital
• Referrals (PCP and self)
• Enhanced Member Support Unit

 Specialized care

• Getting care from specialists
• Prior authorizations

Staying healthy

• Know your numbers
• Preventative/routine care
• It pays to stay healthy
• Women's routine and preventative care

Resources

What to do:

• When you have a complaint
• If you get a bill or statement
• You need an advance directive

 Our commitment to your care:

• Your culture, your health and you
• Quality improvement (QI) program
• We pay attention to your care