Welcome to Keystone First

Keystone First wants to make sure you and your family stay covered

Here’s what you need to do NOW.

1. Update your information
  1. Online: www.dhs.pa.gov/COMPASS
  2. Mobile App: myCOMPASS PA
  3. Phone: 1-877-395-8930 or 215-560-7226 (if you live in Philadelphia)
  4. In Person: Go to your County Assistance Office
2. Sign up for alerts from DHS TODAY Text Alerts and eNotices: Go to www.dhs.pa.gov/COMPASS on a desktop computer and opt-in to get text alerts and emails
3. Complete your renewal information and return to DHS when it is due
  1. Online: www.dhs.pa.gov/COMPASS
  2. Mail: to your County Assistance Office
  3. Phone: 1-866-550-4355
  4. In Person: Go to your County Assistance Office

Need more information?

Go to www.dhs.pa.gov/PHE.

You can also call us 24 hours a day, 7 days a week at 1-800-521-6860. For TTY, call 1-800-684-5505.

Update on the Children’s Hospital of Philadelphia

Keystone First and the Children’s Hospital of Philadelphia (CHOP) are in active discussions to update and extend our existing contract. Read more about this update.

Coronavirus Disease (COVID-19)

Members, get information about COVID-19.

Download the member app*

Don’t forget to download the Keystone First mobile app. The app offers members 18 and over:

  • Digital member ID card.
  • Access to the provider directory.
  • Information about medicines.

*Standard messaging and data fees may apply.

Download the Keystone First Mobile App on your iPhone® or Android™ smartphone at no cost to you. Visit the Google Play™ or Apple App Store® and search “Keystone First Mobile.”

You can also always call us 24 hours a day, 7 days a week, at 1-800-521-6860 (TTY 1-800-684-5505).

Are you looking for Keystone First Community HealthChoices (CHC)?

Important information

Thank you for choosing Keystone First for your health care needs. We are happy to have you as a member. If you cannot find the information you are looking for on the website or in the member handbook, you can:

  • Call Member Services at 1-800-521-6860 (TTY 1-800-684-5505) to talk to a Member Services Representative 24 hours a day, 7 days a week, or,
  • Call the Nurse Call Line at 1-866-431-1514.

Share your Language Services feedback. Take the survey!

Comparta sus comentarios sobre los servicios de idiomas ¡Realice la encuesta!

If the provider directory is not available, please contact Member Services at 1-800-521-6860.

Change your PCP, set refill reminders, and more in the member portal.