Welcome to Keystone First

Keystone First wants to make sure you and your family stay covered

Here’s what you need to do NOW.

1. Update your information
  1. Online: www.dhs.pa.gov/COMPASS
  2. Mobile App: myCOMPASS PA
  3. Phone: 1-877-395-8930 or 215-560-7226 (if you live in Philadelphia)
  4. In Person: Go to your County Assistance Office
2. Sign up for alerts from DHS TODAY Text Alerts and eNotices: Go to www.dhs.pa.gov/COMPASS on a desktop computer and opt-in to get text alerts and emails
3. Complete your renewal information and return to DHS when it is due
  1. Online: www.dhs.pa.gov/COMPASS
  2. Mail: to your County Assistance Office
  3. Phone: 1-866-550-4355
  4. In Person: Go to your County Assistance Office

Need more information?

Go to www.dhs.pa.gov/PHE.

You can also call us 24 hours a day, 7 days a week at 1-800-521-6860. For TTY, call 1-800-684-5505.

Coronavirus Disease (COVID-19)

Members, get information about COVID-19.

Download the member app*

Don’t forget to download the Keystone First mobile app. The app offers members 18 and over:

  • Digital member ID card.
  • Access to the provider directory.
  • Information about medicines.

*Standard messaging and data fees may apply.

Download the Keystone First Mobile App on your iPhone® or Android™ smartphone at no cost to you. Visit the Google Play™ or Apple App Store® and search “Keystone First Mobile.”

You can also always call us 24 hours a day, 7 days a week, at 1-800-521-6860 (TTY 1-800-684-5505).

Are you looking for Keystone First Community HealthChoices (CHC)?

Important information

Thank you for choosing Keystone First for your health care needs. We are happy to have you as a member. If you cannot find the information you are looking for on the website or in the member handbook, you can:

  • Call Member Services at 1-800-521-6860 (TTY 1-800-684-5505) to talk to a Member Services Representative 24 hours a day, 7 days a week, or,
  • Call the Nurse Call Line at 1-866-431-1514.

Share your Language Services feedback. Take the survey!

If the provider directory is not available, please contact Member Services at 1-800-521-6860.

Change your PCP, set refill reminders, and more in the member portal.