Electronic Billing Services (EDI, ERA, EFT)
Keystone First contracts with Change Healthcare — one of the largest electronic data interchange (EDI) clearinghouses in the country — to offer state-of-the-art EDI and other electronic billing services. Using EDI services can make the claims submission and reimbursement processes more efficient, and enhance your revenue cycle.
Electronic claims submission
Keystone First claims can be submitted electronically through Change Healthcare, or another clearinghouse. Contact your Practice Management System Vendor or EDI clearinghouse to inform them that you wish to initiate electronic claim submissions to Keystone First.
Keystone First does not require you to enroll with Change Healthcare to submit electronic claims. If you already use another EDI vendor to submit claims electronically, give your vendor the Keystone First EDI payer ID: 23284.
This E-Services Quick Guide (PDF) can help you easily understand, access, and enroll for the many electronic billing services offered by Change Healthcare.
Claims submission via Change Healthcare
As of May 2021, Change Healthcare has transitioned from WebConnect to ConnectCenter. ConnectCenter is designed to improve claims management functionality previously experienced with Emdeon Office/WebConnect. Providers who have a limited ability to submit claims through their hospital or project management system may now benefit from key features of the new ConnectCenter tool. There is no cost to providers to use ConnectCenter.
Key features are:
- Claims users no longer need to choose between data entry of claims and upload of 837 files. All users may do both.
- Secondary and tertiary claims can be submitted.
- Institutional claims are supported.
- Claims created online are fully validated in real time so that providers can correct them immediately.
- Whether providers upload their claims or create them online, the claim reports are integrated with the claim correction screen for ease in follow-up.
- Dashboard and work list views enable providers to streamline their billing to-do list.
- Remittance Advice is automatically linked to a provider’s submitted claim, providing a comprehensive view of the status of their claim.
To transition to the new portal go to ConnectCenter Sign Up. Change Healthcare customer support is available through online chat, or call 1-800-527-8133, option 2 for assistance.
To learn how to navigate ConnectCenter, visit the resources below.
- Provider Management (PDF)
- Getting Started with Claims (PDF)
- Creating a Professional Claim (PDF)
- Creating an Institutional Claim (PDF)
- Uploading Claims (PDF)
- Getting Started with Remits (PDF)
- Getting Started with Claim Status (PDF)
- Getting Started with Eligibility (PDF)
How to retain long-term access to old claims and remits
If you wish to retain access to old claims after June 1, 2021, please take the following steps to establish a Reporting and Analytics account that can be accessed independently of Emdeon Office/WebConnect.
- Begin by going to Change Healthcare Customer Portal and select the Forgot Password link.
- Provide your email address and the same username you use to access the Emdeon Office/WebConnect portal.
- Once your new password is emailed to you, please make note of the username, password and the Change Healthcare Customer Portal for use in future access to Reporting and Analytics. If you are unable to obtain a new password as described above, please contact the previous Change Healthcare customer support line for assistance at 1-877-603-1968, option 3.
Electronic claim payment options
Change Healthcare is partnering with ECHO Health Inc. (ECHO Health), a leading innovator in electronic payment solutions, to offer more electronic payment options to our health care providers. You can select the payment method that best suits your accounts receivable workflow.
Virtual credit card (VCC)
ECHO Health offers virtual credit cards as an optional payment method. Virtual credit cards are randomly generated, temporary credit card numbers that are either faxed or mailed to providers for claims reimbursement. VCC payments have a number of advantages for providers:
- You do not have to enroll or fill out multiple forms in order to receive VCC.
- We will never request personal information, such as practice bank account information.
- You can access your payment the day you receive the VCC.
In the future, Keystone First providers who are not currently registered to receive payments electronically will receive VCC payments as their default payment method, instead of paper checks. Your office will receive either faxed or mailed VCC payments, each containing a VCC with a number unique to that payment transaction, an instruction page for processing, and a detailed Explanation of Payment /Remittance Advice (EOP/RA). Normal transaction fees apply based on your merchant acquirer relationship. If you do not wish to receive your claim payments through VCC, you can opt out by contacting ECHO Health at 1-888-492-5579.
Electronic funds transfers (EFT)
Electronic funds transfers allow you to receive your payments directly in the bank account you designate rather than receiving them by VCC or paper check. When you enroll in EFT, you will automatically receive electronic remittance advices (ERAs) for those payments. All generated ERAs and a detailed explanation of payment for each transaction will also be available on the ECHO provider portal (http://www.providerpayments.com). If you are new to EFT, you will need to enroll with ECHO Health for EFT from Keystone First.
Please note: Payment will appear on your bank statement from PNC Bank and ECHO as “PNC — ECHO.”
To sign up to receive EFT from Keystone First, visit https://enrollments.ECHOhealthinc.com/efteradirect/enroll. There is no fee for this service.
To sign up to receive EFT from all of your payers that process payments on the Settlement Advocate platform, visit https://enrollments.ECHOhealthinc.com A fee for this service may be required.
If you have questions on how to enroll in EFT, please see the Keystone First EFT Enrollment Guide (PDF).
Electronic remittance advice (ERA)
Keystone First now also offers ERAs (also referred to as an 835 file) through Change Healthcare and ECHO Health. To receive ERAs from Change Healthcare and ECHO, you will need to include both the Change Healthcare Keystone First payer ID 23284 and the ECHO payer ID 58379. Contact your practice management or hospital information system vendor for instructions on how to receive ERAs from Keystone First under Payer ID 23284 and the ECHO Payer ID 58379.
All Change Healthcare/ECHO HEALTH-generated ERAs and a detailed explanation of payment for each transaction will be accessible to download from the ECHO provider portal (www.providerpayments.com). If you are a first-time user and need to create a new account, please reference Echo Health’s Provider Payment Portal Quick Reference Guide (PDF) for instructions.
If your practice management or hospital information system is already set up to accept ERAs from Keystone First, then it is important to check that the system includes both Keystone First payer ID 23284 and the ECHO Payer ID 58379 for ERAs.
If you are not receiving any payer ERAs, please contact your current practice management or hospital information system vendor to inquire if your software has the ability to process ERAs. Your software vendor is then responsible for contacting Change Healthcare to enroll you for ERAs under the Keystone First payer ID 23284 and the ECHO Health Payer ID 58379.
If your software does not support ERAs or you continue to reconcile manually, and you would like to start receiving ERAs only, please contact the ECHO Health enrollment team at 1-888-834-3511.
For enrollment support, please contact ECHO Health at 1-888-834-3511.
If you have additional questions regarding VCC, EFT, or ERAs, please see our FAQ (PDF) or call the Echo Health support team at 1-888-492-5579.