FAQ about becoming a participating provider

Who can become a Keystone First participating provider?

Individuals with appropriate training, licensure and certification who:

  • Sign a Keystone First participating provider agreement (or join a group that has a participating provider agreement with Keystone First)
  • Participate in the Pennsylvania Medical Assistance (MA) program and maintain a valid PROMISe™ Provider Identification Number
  • Have one or more offices located in Bucks, Chester, Delaware, Montgomery or Philadelphia Counties
View the full list of criteria required for participation.

Is Keystone First actively recruiting for my specialty?

  • Every request for participation in the Keystone First provider network, whether as a primary care practitioner or as a specialist, is evaluated against the current need to serve and treat our membership in our five county coverage area.
  • For more information on specialties Keystone First is actively recruiting, please contact provider network management at 1-800-521-6007.

What can I expect during the initial credentialing application process?

Providers must:

  • Register with CAQH and provide all required information.
  • Or, if you prefer to complete the paper credentialing process, you must complete a Pennsylvania Standard Application (PDF) that includes signature and current date.
  • Sign and date the credentialing warranty attestation form (PDF) as certification of the accuracy and completeness of the application information, which grants Keystone First permission to contact outside agencies to verify or supply information submitted on the application.
  • Submit all licenses, DEA, board certification, education and training, and hospital affiliation information to CAQH or Keystone First, which will be verified prior to the credentialing/re-credentialing decision.

As part of the application process, Keystone First will:

  • Conduct a site visit and medical record-keeping review upon initial credentialing for all PCPs and OB/GYNs. Scores for these reviews must be 85 percent or greater.
  • Request information on provider sanctions prior to making a credentialing or recredentialing decision. Information from the National Provider Data Bank (NPDB), Health Integrity Provider Data Bank (HIPDB), Federation of State Medical Board (FSMB), Medicheck (Medicaid Program exclusions), HHS Office of Inspector General (Medicare exclusions), Federation of Chiropractic Licensing Boards (CIN-BAD), and Pennsylvania State Disciplinary Action report will be reviewed as applicable.
  • Maintain the confidentiality of, and safeguard, the information received for the purpose of credentialing and recredentialing.

What can I expect to happen after I submit my information to CAQH or complete the Pennsylvania Provider Standard paper application?

  • After Keystone First receives your credentialing application, it is reviewed for completeness. If pertinent information is lacking, the application will be returned to you for completion or a credentialing coordinator may contact you and request the necessary information. After the initial review of the application, our credentialing department verifies your credentials (e.g., license, DEA, board certification, etc.) and presents the information to the Keystone First credentialing committee for a final determination on your inclusion in the network. Additionally, an office site visit, with medical record review, is conducted for all PCP and OB/GYN office locations to ensure that your office site and office standards are conducive to adequately treating Keystone First members.
  • You have the right to review the credentialing information collected by Keystone First, with the exception of references, recommendations and peer review-protected information. When a discrepancy is identified between the information that you submitted and the information obtained during the verification process, the Keystone First Credentialing department will notify you for explanation and/or correction.
  • You have the right to appeal any credentialing/re-credentialing denial within 30 days of receiving written notification of the decision.

How soon after I submit my application can I start servicing and treating Keystone First members?

The process normally takes about 90 days. You will be notified via letter that you have been credentialed by the plan, and will receive a second notice from the plan that includes your Keystone First participating ID number. Once you receive the second notice, you may begin seeing Keystone First members.

How can I check the status of my credentialing application?

To check on the status of your credentialing application, simply call Keystone First's Provider Services at 1-800-521-6007.  Follow the prompts to check on your credentialing application. You can also inquire about the status of your application or submit questions via email to credentialing@keystonefirstpa.com.

Once I have been credentialed, how often do I need to be re-credentialed?

After initial credentialing, Keystone First providers are required to be re-credentialed every three years.